Frequently Asked Questions
Everything you need to know about StudioMart Connect. Can't find your answer? Reach out via the Messenger widget.
What is StudioMart Connect?
StudioMart Connect is the one-stop shop for entertainment — a platform where fans, artists, actors, and creators connect. You can discover exclusive content, support your favorite creators, livestream, sell music and videos, and build a community around your craft.
How do I create an account?
Click 'Sign Up' on the home page or header. You'll need an email address and a password. After signing up, you can complete your profile, choose a subscription tier, and start exploring or creating right away.
What are the subscription tiers?
StudioMart Connect offers three tiers: Social (free) for browsing and tipping; Next Level ($9.99/month) for exclusive content, direct messaging, and ad-free experience; and Creator Pro ($29.99/month) for artists, actors, and creators who want monetization tools, analytics, livestreaming, and verified profiles.
How do credits work?
Credits are StudioMart Connect's premium currency. They power AI tools, promotions, analytics exports, and other advanced features. Free users receive a starter grant, and higher tiers get larger monthly credit allowances. You can also buy additional credit packs anytime from your Dashboard.
What is your refund policy?
All credit purchases and subscription payments are final. StudioMart Connect does not provide refunds for credits, subscriptions, or digital content under any circumstances. By completing a purchase, you agree to this no-refund policy. If you experience a billing error, contact support within 14 days.
How do I set up a live stream?
Creator Pro members can go live from the Dashboard or Studio. Open the Dashboard, select the Live tab, enter a title, choose your stream visibility (public or subscribers-only), and click 'Go Live'. Your stream will appear on your profile and notify your followers automatically.
Is my content safe on StudioMart Connect?
We take security seriously. All uploads are stored securely, and you control who can see each track or video through access levels (free or subscribers-only). However, you are solely responsible for the content you upload and any activity conducted through your account.
Can I change my subscription later?
Yes. You can upgrade or downgrade your subscription from your Dashboard at any time. Upgrades take effect immediately; downgrades take effect at the end of your current billing period.
Still have questions? Return to the home page and use the Messenger widget to contact us.